Stop logging tickets by hand
Every Resolve alert automatically becomes a HaloPSA ticket, so technicians spend their time fixing issues — not creating records. No duplicate data entry, no missed alerts, no manual handoff between systems.
HaloPSA
Give your technicians the full picture — automatically turn LogMeIn Resolve alerts into HaloPSA tickets with the right client, device, and priority already in place.
Website
https://www.usehalo.com/managed-services
Integration Category
Customer Support
Used with
LogMeIn Resolve
https://www.usehalo.com/managed-services
Integration Category
Customer Support
Used with
LogMeIn Resolve
Overview
HaloPSA is a PSA platform for managed service providers, combining ticketing, billing, client management, and reporting in a single system built around multi-tenant service delivery. With the LogMeIn Resolve and HaloPSA integration, MSPs can eliminate the manual handoff between endpoint monitoring and service management. When a device alert fires in Resolve, a properly attributed HaloPSA ticket is created automatically and linked to the correct client and asset record. Resolve contributes real-time device visibility, alert intelligence, and tenant-level mapping so every ticket lands in the right client queue with the right context from the moment it's created.
What this integration delivers
Tickets created before your tech even looks up
When a Resolve alert fires for a managed device, a HaloPSA ticket is automatically created — pre-populated based on rules you've defined. No manual logging. No missed alerts. Your technicians open HaloPSA and the work is already waiting for them, correctly attributed and ready to action.
Auto Ticket Creation
Click-to-Connect
CMDB Sync
Alert-to-Ticket Rules
Reasons to integrate HaloPSA with LogMeIn Resolve
Keep every client's data separate
Tenant-to-client mapping ensures alerts from one managed environment never bleed into another client's ticket queue. Clean separation across every account, every time — exactly what MSPs need at scale.
Respond faster with full context
Tickets arrive pre-linked to the affected device and client, so technicians have everything they need from the first click. No cross-referencing systems or manually looking up asset details before starting the fix.
Go from HaloPSA to session in seconds
Click-to-connect lets technicians launch a Resolve remote session directly from the created HaloPSA ticket — no tab switching, no device searches, no time wasted getting to the problem.
Frequently asked questions
How does the LogMeIn Resolve and HaloPSA integration work?
What do I need to set up the integration?
How does the integration handle multiple clients?
What is click-to-connect and how does it work?
What happens if a required mapping is missing when an alert fires?
Is the integration available on all LogMeIn Resolve plans?
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Less manual work, faster responses, and happier clients.
See how LogMeIn Resolve and HaloPSA work together to keep your MSP running efficiently across every client, every alert, every time.